ZSM Status

Active Incidents

CRITICAL Site-wide Internet Connectivity Issues 2026-08-09 13:14 UTC

We are currently experiencing site-wide internet connectivity issues, which are causing some services to be unavailable. Our team is actively investigating and working to restore connectivity. The issue is proving complex, but we will share further updates as soon as more information is available.

Update 2026-08-09 13:17 UTC

Our investigation indicates that this disruption is not caused by our systems. The issue has been identified with our internet provider, who appears to be carrying out testing or maintenance. We are continuing to work with them and will provide another update when service restoration is confirmed.

Web

ZSM Digital Operational

155ms Response

100.0% Uptime (24h)

Infrastructure

ZSM Backup Server Operational

— Response

98.48% Uptime (24h)

Nodes

ZSM Node 1 Operational

301ms Response

100.0% Uptime (24h)

ZSM Node 2 Operational

301ms Response

100.0% Uptime (24h)

ZSM AI Server Operational

109ms Response

99.82% Uptime (24h)

Past Incidents

RESOLVED AI Server Migration (Gravelines → Dudley) 2026-04-28 15:27 UTC

We are currently migrating our AI server infrastructure from Gravelines, France to Dudley, United Kingdom. During this period, users may experience temporary service interruptions, increased latency, or reduced availability while systems are transferred and reconfigured. We are working to minimise disruption and will provide updates as the migration progresses.

RESOLVED Possible degraded performance on AI server 2026-03-17 10:10 UTC

We are currently monitoring the AI server due to potential performance degradation. Services remain operational at this time. If any impact occurs, updates will be provided here.